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Frequently Asked Questions

Our Products

We're using the Unisex Premium T-Shirt Bella + Canvas 3001, one of the most popular shirt models today. It's 100% cotton, pre-shrunk to make sure your size is maintained throughout several washings, and classic fit, meaning it is not form fitted in the sides. 

After personally testing several shirt models, we loved the Bella Canvas 3001 the most.

Yes! We plan on adding many more products in the coming months. Is there any particular one you would like to see? Contact us!

If you fall in love with a shirt but wish it was blue, or a tank top, or a sweatshirt, send us a message, and we will see what we can do.

Orders

You’ll receive a tracking link via email when your order ships out. You can follow your package on https://track.ntfgstore.com/.

If you have any questions about your tracking or shipment, contact us.

Usually, it takes 2-7 business days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:

● USA: 3–4 business days
● Europe: 3–8 business days

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible.

Before getting in touch with us, please help us out by doing the following:

● Check your shipping tracking number and confirm if the order has been delivered or is still in transit
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them


If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us with your order number.

We currently ship to the US and EU. We'll likely add more countries to this list in the future.

We work with an international distributor that ships from inside both the EU and USA in order to avoid customs fee. In rare occasions, due to Inventory management, there could be customs fees associated.

Returns

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at with photos of wrong/damaged items and we’ll sort that out for you.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please contact us within a week after receiving your order, please include:

● Order number

● Photos of the mislabeled item

● Brief description of the issue

🎲 New designs every month 🎲